Support and complaints

Support

Write to support@paera.com or use the chat in the Tangem app. Include the email address on your Tangem Pay account; never send card numbers, seed phrases or passwords.

Complaints

1. Send your complaint to support@paera.com with "Complaint" in the subject.
2. We acknowledge it within 2 business days and answer within 15 business days.
3. If the answer does not resolve it, reply to the same thread and ask for escalation; a manager reviews the case.

Complaints about the card account can also be raised with the issuer, Third National, as described in the card terms. Complaints about the USD account can be raised with Rain Products, Inc. as described in the Virtual Account User Terms.

Privacy requests

Requests about personal data (access, correction, erasure) go to support@paera.com. The privacy policy names the controller and your rights.

Response times and the escalation path above are a draft; compliance confirms the required timelines and any regulator or issuer escalation information.